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this post was submitted on 25 May 2025
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Seems like they may be hurting themselves in the long run, I hope it fails miserably
They don't care about the long run.
Yep, just gut one business after another for the quarterly returns. Same logic as the thieves stripping copper from street lights, just at a bigger scale
People with money will always find a way to run away from consequences.
Sure. But in the meantime, calls will get worse.
True innovation in the area of making existence even more miserable, as if using phones for support wasn't bad enough on its own already.
call centers got worse after outsourcing them overseas and we still have them.
uh, you completely missed the point. the point is we could very well be stuck with this shit because it'll save businesses money. they don't care if it's worse.