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Just make a ticket
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this post was submitted on 24 Mar 2025
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[Moved to !iiiiiiitttttttttttt@programming.dev, check pinned post.] iiiiiiitttttttttttt.
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you know the computer thing is it plugged in?
Moved to !iiiiiiitttttttttttt@programming.dev.
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In my career it's always been on me to create tickets. People give me the task, I write up the ticket, and my time creating the ticket is included in the 15 minute minimum.
I wouldn't trust users to create their own tickets anyways. I'd spend just as much time fixing their ticket as I would creating one while I'm info gathering.
Yeah, if a client has been given the ability to submit tickets but doesn't know HOW to submit tickets properly and is submitting trash on a regular basis, that's a training issue and I ain't gonna deal with it. Those get bounced back to the Unassigned pool or directly to a CSR so they can train the client like they were supposed to.