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What went wrong with Skype?
(www.theverge.com)
This is a most excellent place for technology news and articles.
Sometimes a product winds up in late-stage enshittification before its sector is fully developed. Just as the thing it does is beginning to fully explode, it begins to aggressively harvest its brand value. They miss the big wave, and everyone asks what happened. That’s one disadvantage in moving early. You also hit enshittification early.