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‘The tyranny of apps’: those without smartphones are unfairly penalised, say campaigners
(www.theguardian.com)
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this post was submitted on 22 Feb 2025
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It's probably too late to do anything about it, but what you described there does directly violate Indiegogo's TOS in regards to perks, so I'm surprised that people weren't able to reach out to the platform itself and issue chargebacks against the Creator in order to get their backers payments back.
They are actually obligated under the campaign owner obligations that in the case they can't fulfill a perk, they are supposed to issue refunds to any contributor that was not fulfilled
I haven't look at it in a while as I was pissed off that it went down the way it did. Although I personally didn't contact indiegogo many people from the backers within the comments did so and indiegogo refused to do anything about it. So they are complicit in this theft too so by extension I wouldn't advise anyone to use their "service" either.
I did have a look at the campaign because of this comment and nothing has changed, lots of people still complaining about planet computers and indiegogo so it doesnt look like anyone got anywhere in terms of getting their money back.