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Stop Treating Phone Numbers As A Digital ID
(notthesolution.substack.com)
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this post was submitted on 20 Jan 2025
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I don't want to treat phone numbers as an ID, but for some reason my customers will give their phone number to me online far more willingly than they'll cough up their email address, which is baffling only until you realize:
I actually offer the option, because I don't give a rat's ass how people ignore me when I try to contact them. But when they place an order I at least need to be able to prove that I tried.
I stopped being baffled when I realized most people are dumb as shit.
It's just a fact of life, and we either see it or we don't.
TBF many people are more intimidated by emails. My mum, for example, is in her 70s - she's okay with using a smartphone but she doesn't trust 'internet stuff'. Won't put her card details in, doesn't trust emails - which is fair, because a lot of emails are bullshit or scams. She grew up with telephones though and feels safer using them. Possibly why so many phone scams target older people. I've tried to educate her.
This attitude doesn't make people dumb. A bit ignorant, maybe, but I feel like 'dumb as shit' is a bit harsh.
Yo sign me up 867-5309
Jenny, what is your area code?
When I give out my email, I always get spam, regardless of how many boxes I uncheck.
When I give out my phone number, sometimes I don’t
Of course that no longer makes sense since I have one phone number I can’t easily change, but give out uniquely generated emails that I can individually turn off