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this post was submitted on 29 Aug 2024
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No Stupid Questions
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No such thing. Ask away!
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I finally was able to cancel a Telus home security service after they tried to put me in a 3 yr contract. I finally was able to cancel. I sent the equipment back and then they started charging me other monthly fees as if I had renewed. I didn't even have their equipment anymore.
another 45 minutes on the phone and they say it is finally cancelled. But who knows. I'll probably have to call again when they take the amount from my bank account despite removing my bank info from their site.
A company with 19.2M users. Imagine how many people are robbed "by mistake." This is not a mistake but part of their internal procedures.
Cancelling a service even when contract is over is made difficult on purpose.
This is why you never use autopay
only use it on accounts you can easily cancel.