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This is pretty accurate for me
(lemy.lol)
Stolen from Mastodon.
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this post was submitted on 23 Aug 2024
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Comic Strips
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I keep running into this issue where I want to e-mail the support team of a product and their options are like
FAQ, Phone number, forum, "ai" "assistant
like please god no just let me submit a ticket please please please
Then you call the phone number and its a "helpful" voice chat bot you have to tell your problem to and hope it directs you to the right directory in their convoluted phone tree
As someone who works in telecom building phone tree menus, I agree. I have never said this is needed. I'm sure there are some companies with a million departments where narrowing it down with this would be quicker, but I've never dealt with one where 5 options and maybe a few subtrees didn't get the job done. Takes under a minute to navigate. I believe the customer enjoys this more as well.
They don’t give an email option, as then it would instantly become a ticket and they have to work on it. They prefer you gettig frustrated with the bot or the phone menu, and givng up