1259
This is pretty accurate for me
(lemy.lol)
Stolen from Mastodon.
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this post was submitted on 23 Aug 2024
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I must be getting old, because I’m starting to prefer phone calls. I don’t want to spend 10 minutes teaching your goddamn chat bot how to understand my problem. I just want to tell another human being so it becomes their problem to fix it.
Annoying thing is the phone system they use to divert your call. It feels almost intentional to get us not to speak to a representative.
"Almost"?
Had that experience with Comcast about 2 weeks ago. Took 15 minutes and three attempts to get to a representative. The chat bot couldn’t figure out what I meant when I said I needed my cable buried again. On a side note it’s been 2 weeks and they still haven’t sent anyone out to bury it again 🤦♂️
They're too busy charging people for going over the monthly cap.
I AM old and fuck calls...
But I'm not a good meter, burned out early on tier 1 helpdesk and am a hermit by nature.
I was in the "I hate calls" camp when I was younger, but I have realized that a call takes way less time than an email chain or texts. Also, it is extremely gratifying to tell someone to fuck off on a call, especially a scammer.