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Yeah, those are all fair points. We've been using Jitsi for work with pretty much no problems, albeit in group calls where video and audio quality don't matter too much. Someone below gave some good recommendations for hardware as well.
The helpdesk issue.... IDK. If Jitsi works, it is incredibly easy to use, right? Basically just, click this link and you're in. (If does some heavy lifting there, I know :D)
In theory you just send a link to click and that's it. But, as there always is a but, your jitsi setup most likely don't have massive load balancing, dozens of locations for servers and all the jazz which goes around random network issues and everything else which keeps the internet running.
There's a ton of things well outside your control and they may or may not bite you in the process. Big players have tons of workforce and money to make sure that kind of things don't happen and they still do now and then. Personally, for a single use scenario like yours, I wouldn't bother, but I'm not stopping you either, it's a pretty neat thing to do. My (now dead) jitsi instance once saved a city council meeting when teams had issues and that got me a pretty good bragging rights, so it can be pretty rewarding too.