Thank you for posting this. I thought it was just me.

In my case, one user actually lost access entirely to my libraries, the updated app was trying to force him to buy a personal pass, even though I have a Plex pass.

I had him reset his app and clear cache, to no avail. I ended up having to REMOVE his access to my libraries, and then reshare them to him, before he could access them again.

He was quite upset at Plex during the entire process.

Then the next day, he got this same email, and was frustrated all over again thinking he was gonna have to fight it again.

Really terrible customer service here, very sloppy. Aside from the fact that this is a greedy cash grab, it's just being done poorly.

Jellyfin still isn't feature packed enough for me to switch to, unfortunately.

thats closed software 101 now, hook us then make us pay if only there was something that was always free forever

not a plex user but someone buried the lede here... to me, this is the neon sign that screams GTFO:

we noticed that you've accessed libraries in the past

what business of yours is it to notice my private comings and goings?! what other actionable intel do y'all keep in your logs?! bye!

My bad, this is all because I finally decided to purchase a lifetime pass.

People are saying switch to jellyfin, which I'm all for. But you're expecting a service which will make remote access easy like Plex ur kinda fucked.

I mean if have to set up wireguard or whatever for Jellyfin you could just do the same for Plex?

Again go to jellyfin either way, proprietary software can suck my gurl cawk, but either way you need a VPN or open ports.

I love Plex and will continue using it. I bought a lifetime Plex Pass years ago for and have no regrets. My Plex Pass means none of my watchers have to worry about paying anything.

I've only ever used jellyfin and have no complaints.

I avoided plex and went with jellyfill because it's free/libre software.

People use Plex?

Seems like it was only a matter of time.

20% more will jump to Jellyfin. The other 80% will entrench and talk even more about how great Plex is. I mean Jesus, $250 to watch pirated movies. lol wtf It's also fucking wild to me that people are defending a monetization model that is on self hosted hardware. Like, I gotta pay for my server and then a license to avoid buying DVDs. Fuck it, at this point just buy the fucking movie.

Ya'll are brain dead. Plex loves you tho.

Guess it’s time to start using jellyfin and contributing

Open Source

This doesn't really affect my household. My wife, my daughter, and I all have lifetime PlexPasses.

That said, this level of enshitification has me wishing there were options (yes I know about Emby and Jellyfin and I've investigated both more than once) but they have me ensnared by PlexAmp and Sonos integration. I've been around since before anyone had even seen the letters MP3 strung together, and I have never had a music player as capable as PlexAmp.

I'm coming up on 5 years as a Plex pass owner, so my users and I will not be impacted by this change. In five more years if they asked me nicely to pay another $89 to support the service I would. Send me some stickers and put a badge on my server. I get a lot of use out of the software/service, as do my family members.

I will say, I am quite annoyed at the wording and audience of this email. Jellyfin is just not an option for me until there is excellent feature parity with Plex. I know they are a lot of Jellyfin fans here, in my opinion, Plex is a significantly better experience for me.

I never got the idea of selfhosting but paying (except for enterprise-grade support or donations) anyway.

Fuck them, glad I switched to Jellyfin years ago.

I have plex set up with cloudflare tunnels, with the url configured in plex under Settings > Network > Custom server access URLs, does this mean that my users will no longer be able to view content inside the plex app or app.plex.tv? The enshittification is real

I don't use Plex. I have never used Plex. But based on the one time I tried, this doesn't surprise me even a little bit.

Years ago I installed it on my NAS, it was a one click download package. I installed it and hit the button to set it up. And then it prompted me to make a cloud account.

Why do I need a cloud account? I am logging into my local server and I am not sharing anything with anybody nor am I subscribing to any cloud services. I have no need of a cloud account. But, the way they built the thing, you need a cloud account to log into your local system.

I did not create a cloud account. I uninstalled it. I concluded that a company that claims to care about user privacy, but requires cloud integration in an area that absolutely does not require cloud anything, does not actually give a shit about privacy. I Googled and found that the requirement for a cloud account was, at the time, a fairly new thing. Lots of people didn't like it. I concluded that this company was beginning to enshittify, although this was years ago and none of us had heard that word yet. But either way, it was obvious that the company was moving in a not customer-friendly direction and I did not want to be along for the ride.

My choice has been proven right several times over the years since. And yes, every time they remove a feature, or make some other customer unfriendly decision, I retell this story.

The moral here is that a company either cares about its customers or it doesn't, and it's usually pretty easy to tell which one fairly quickly. When one bad decision is made, and not corrected, others will follow.

Synology is the latest example of that. For anyone not paying attention, they have recently announced that their 2025 series units will only work with Synology branded hard drives, which are of course more expensive than standard Seagate or Western Digital drives (which work just fine). But if you look, the bread crumbs are there and form a trail. Over the last few years they have removed features, for example the device is no longer can decode h.265 surveillance video, and the units will no longer display SMART data for 'unsupported' drives. I say no longer because they used to, but an update changed that so they no longer do.

Bottom line though is don't do business with companies that don't respect you.

I see some posts taking about jellyfin and tailscale and I find it interesting that it's not mentioned tailscale is a private company. Why are they not being held to the same standard as Plex? How long before it becomes enshittified? I saw they have a free plan but give it time until they realize the number of users in the free tier are large enough to monetize.

edit: I'm prepared to be down voted but mark this and see where it ends up at.

Edit2: and I'm not defending Plex. I agree it's a shitty move.

The beginning of enshittification.

Prices will keep climbing, functionality reduced in favor of service tiers, and of course ads, ads, and ads.

Trying to monetize the piracy of your users. That's a bold business strategy.

Look, I know a lot of people could be using the sharing feature to share material that is in the public domain or that they own the copyright to, but let's be honest: most of that sharing would be considered an "unlicensed public performance" by the MAFIAA.