10
submitted 1 year ago* (last edited 1 year ago) by woland@lemmy.world to c/techsupport@lemmy.world

Hey techsupport,

I was tasked with rebuilding the website of my place of work so that we can move away from a costly squarespace subscription. I've managed to build the site, upload to github and deploy via netlify, but I think I made a mistake while setting up the DNS.

The domain is still registered with squarespace (for the meantime) so I tried to point the domain to the netlify page. Netlify provided me with the IP for an A entry to add to my settings in Squarespace. I'm pretty sure the entry in itself is correct:

my-domain.com | A | [netlify-IP]

www.my-domain.com | A | [netlify-IP]

However, even after 24h, the website is not reachable under the domain name. Are there some other settings typically necessary to make it work?

I deleted the default Squarespace-DNS-entries, maybe I accidentally deleted an important setting?

Thank you for helping a noob out!

top 7 comments
sorted by: hot top controversial new old
[-] Vlyn@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

You forgot about IPv6 (AAAA entries). Maybe that's the issue?

And dumb question: Just because the website doesn't work doesn't mean it's DNS. When you ping the domain, what IP do you get?

[-] kowcop@aussie.zone 2 points 1 year ago

What records do you have in the dns? You can’t ping domain.com unless you have something like an @ record which creates a record for the domain itself. In your dns if you have a www record, try ping www.domain.com

[-] woland@lemmy.world 1 points 1 year ago

can you specify which IP the @ record is supposed to point to?

[-] kowcop@aussie.zone 1 points 1 year ago* (last edited 1 year ago)

You can google it.. the root domain record is an A record that is the ip address you want to ping

[-] woland@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

Apparently, only the A entry is necessary, as the provided IP will perform the redirect .

When I try to ping the domain I get ping: cannot resolve my-website.com: Unknown host. Could that be a sign that perhaps it will take some more time to propagate?

[-] Grabbels@lemmy.world 2 points 1 year ago

Well if it didn’t propagate properly it’d still point to squarespace, which it also doesn’t do. Are there still AAAA entries that haven’t been removed yet maybe? DNS does properly function without ipv6, granted that there’s no entries for it and the ip address used for the A entry is in fact an ipv4 one.

  • Mind sharing the ip address you’re trying to point to?
  • What service are you using to manage dns? Some services (like cloudflare) have some settings on by default that require the pointed to ip to have a valid SSL certificate.
[-] woland@lemmy.world 1 points 1 year ago
  • There are no other AAAA entries in my settings.
  • Netlify's load balancer’s IP address they tell you to use for the A-entry is: 75.2.60.5.
  • Sorry if I misunderstand the question, but is Squarespace the DNS-service in this case? Or their default DNS-service?
load more comments
view more: next ›
this post was submitted on 24 Jul 2023
10 points (100.0% liked)

techsupport

2449 readers
43 users here now

The Lemmy community will help you with your tech problems and questions about anything here. Do not be shy, we will try to help you.

If something works or if you find a solution to your problem let us know it will be greatly apreciated.

Rules: instance rules + stay on topic

Partnered communities:

You Should Know

Reddit

Software gore

Recommendations

founded 1 year ago
MODERATORS