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Arbitration contracts, especially in click-through licenses, are always bullshit and should be universally thrown out.
There should be no reason why a corporation ahould be able to avoid the justice system for any reason.
I could see very specific cases where arbitration makes sense with a very well defined scope. "Parties agree that disputes over widget quality related to this agreement are to be adjudicated by the Widget Quality Counsel". The courts are not always the best arbiters for every dispute.
However, what we have now is every corporation finding ways to slide arbitration clauses of global scope into every transaction. That is always bullshit.
If you give an inch, they take a mile. No forced arbitration clauses, anywhere, ever, period.
All unilateral contracts where one side holds all the cards and can arbitrarily dictate or even alter previously agreed to terms should be held to the strictest standards. This includes employment agreements, terms of service, license agreements and so on.
Contracts between equals can be more permissive.
Agreed. It's pretty telling that none of these corporations would accept an open ended arbitration clause in their dealings with any other corporation.