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So where are we all supposed to go now?
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I don't understand why some people get so confused either. It's just like choosing an e-mail provider.
Create the account, try it out, if you don't like it, delete it. If you do like it, keep it. How hard can this be? Then again, it apparently is.
The client apps might help out by including an account creation wizard.
I sold computers at best buy for a few years around a decade ago, and this particular experience burned itself into my brain:
Me: introduce myself, ask what he was looking for Guy in his 30s: wants to look at chromebooks Me: tries finding out what he's using it for to make sure it'll be enough Guy: web browsing mostly, asks me if he can get his email on it Me: yeah no problem, what email client do you use now Guy: Gmail
It was hard to not laugh, but I am reminded of this when I think of the average person's technical ability.
Why would you laugh? You asked a question and he answered.
I think mostly because it was unexpected for his age, usually questions like that came from much older people and it was surprising to me that someone barely older than me didn't understand web based email. He seemed like a smart competent dude, so it was just not an answer my brain was ready for. Laughing might not be the best gauge for anything for me, laughing is also my fear response.