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Dukaan lays off 90% of support staff after introducing AI chatbot for customer support
(www.moneycontrol.com)
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this post was submitted on 11 Jul 2023
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Wouldn't any automated system ideally escalate to the next tier of (human) support when it detects something complicated?
Though I agree with you, I don't think LLMs are lay-off 90% good.
In my experience, this never happens. Since they have now very few human staff they make it VERY difficult to talk to a human to the point you often give up.
Why escalate when you can hallucinate!