19
What's with the 'Thanks' people?
(lemdro.id)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 07 Jan 2024
19 points (100.0% liked)
No Stupid Questions
35776 readers
713 users here now
No such thing. Ask away!
!nostupidquestions is a community dedicated to being helpful and answering each others' questions on various topics.
The rules for posting and commenting, besides the rules defined here for lemmy.world, are as follows:
Rules (interactive)
Rule 1- All posts must be legitimate questions. All post titles must include a question.
All posts must be legitimate questions, and all post titles must include a question. Questions that are joke or trolling questions, memes, song lyrics as title, etc. are not allowed here. See Rule 6 for all exceptions.
Rule 2- Your question subject cannot be illegal or NSFW material.
Your question subject cannot be illegal or NSFW material. You will be warned first, banned second.
Rule 3- Do not seek mental, medical and professional help here.
Do not seek mental, medical and professional help here. Breaking this rule will not get you or your post removed, but it will put you at risk, and possibly in danger.
Rule 4- No self promotion or upvote-farming of any kind.
That's it.
Rule 5- No baiting or sealioning or promoting an agenda.
Questions which, instead of being of an innocuous nature, are specifically intended (based on reports and in the opinion of our crack moderation team) to bait users into ideological wars on charged political topics will be removed and the authors warned - or banned - depending on severity.
Rule 6- Regarding META posts and joke questions.
Provided it is about the community itself, you may post non-question posts using the [META] tag on your post title.
On fridays, you are allowed to post meme and troll questions, on the condition that it's in text format only, and conforms with our other rules. These posts MUST include the [NSQ Friday] tag in their title.
If you post a serious question on friday and are looking only for legitimate answers, then please include the [Serious] tag on your post. Irrelevant replies will then be removed by moderators.
Rule 7- You can't intentionally annoy, mock, or harass other members.
If you intentionally annoy, mock, harass, or discriminate against any individual member, you will be removed.
Likewise, if you are a member, sympathiser or a resemblant of a movement that is known to largely hate, mock, discriminate against, and/or want to take lives of a group of people, and you were provably vocal about your hate, then you will be banned on sight.
Rule 8- All comments should try to stay relevant to their parent content.
Rule 9- Reposts from other platforms are not allowed.
Let everyone have their own content.
Rule 10- Majority of bots aren't allowed to participate here.
Credits
Our breathtaking icon was bestowed upon us by @Cevilia!
The greatest banner of all time: by @TheOneWithTheHair!
founded 1 year ago
MODERATORS
I think I know what you mean, OP, but it seems like most of the comments think you are just complaining about people saying “thanks” at the end of an email, or in general.
So forget email for now. This is an in person thing or instant message. Ending an email, even a short one, with “thanks” is fine and normal. But if you message me “please update that ticket. Thanks.” It has a more aggressive tone than you might have meant. It feels like you aren’t asking and so the “thanks” comes off as fake or even sarcastic. Maybe also a bit dismissive or distracted. Like this isn’t a conversation or even a request. I’m telling you what to do and walking away. It’s a bit terse. You’re not even giving me a chance to reply. If you say “please update that ticket” and I say “sure thing” and then you say “thanks”, the tone is much different. That doesn’t sound bad at all.
Again, email is different. Emails are meant to be send and forget. The thanks at the end can even be read as a “thanks for reading”. I think OP is talking about something different, and I agree it feels bad when someone talks to me that way.
As for your actual question, OP, I can’t say I know why they said it that way, but I’d guess they mean no offense, like most people are saying. It could be a second language thing or they really are too distracted or busy to wait for your reply. They don’t want to get into it, they just want to check off that someone is taking care of that one thing
Yeah, it's my own fault for not providing enough context. You are 100% on the ball that this is not regarding an email sign-off. Allow me to remedy the lack of appropriate context.
I'm the IT person at my org. The latest incident that sparked this post was a member of our sales team shooting me a message of, "Hey, send me a new pair of AirPods. Thanks." There's a couple of things wrong with approaching me that way:
Interactions along that line aren't unique, or tied to any specific individual. It's typically a percentage of any employee pool I have ever been a part of. It's the presumption of a done deal that grinds my gears, but I don't have the perspective to guess at their thought process so I was curious if I was missing something. Anyways, thank you for your thoughtful response. It is greatly appreciated.
Ah, you're right then. They are trying to skip the proper channels because, for a lot of office roles, you're trained to do exactly that.
A lot of my job now is emailing and calling people in different organizations and systems. For most of them, they'll technically have forms that look a lot like a ticket system but their purpose isn't organization - it's a filter. If you are in the know you contact them directly. This is true of contacting my department as well, if you're filling out a ticket you're probably on the bottom of the pile and if we've given you direct contact information we want you to contact us directly.
This leads to a habit of trying to guess who you're supposed to contact too. The worst that can happen is you just get linked back to the ticket system so may as well try. Being good at your job involves building up a whole list of people you contact to not be put in form purgatory.
While an IT ticket system superficially looks the same as the labyrinth of everything else we have to deal with, the difference is it's internal. Either everyone can contact you directly anyway or the 'wrong' people can, so it doesn't have the same effect of creating a curated list. It's also an actual system (usually) instead of just being an alternative way to send an email that gets dumped into a shared inbox.
So yeah, it's really easy to just assume IT is exactly the same as the rest of your communications if you don't know any better. They're just communicating with you how they would anyone else. It is insane and inefficient but that's just how it is.