submitted 1 year ago by TroggoMan_@lemmy.world to c/ergomechkeyboards@lemmy.world

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Heyo. I placed an order for a Momoka Ergo on the 13th of July and the only communication I've received is the automated "Order confirmed" email from Shopify.

Has anyone heard from Momoka or have access to some sort of off site contact details for them? I'd prefer to get my keyboard rather than go through the hassle of trying to get a refund, but 2 weeks without contact is starting to look a bit dodgy in my eyes.

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[-] nottheengineer@feddit.de 5 points 1 year ago

It's a rather small business. I bought two things from them and while they took a bit to ship, they arrived without issues.

The best place to contact them is - sigh - discord.

[-] TroggoMan_@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

Yea I'm happy to wait for however long it takes as long as I receive some sort of communication from them. I just want to know that a human has seen my order and it's being processed. Two weeks of zero communication is not cool. Also I've been on the Discord for a while and Momoka was last online when they DIDN'T fulfil a giveaway. This was on the 19th of May.

But thanks for your feedback!

this post was submitted on 25 Jul 2023

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