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Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 3 months ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
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The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[-] zarkanian@sh.itjust.works 8 points 3 months ago

If they want to lean more into the branding, they should do something like make the BK uniforms more regal. I'm thinking flowing robes, little plastic crowns, that sort of thing.

[-] jj4211@lemmy.world 3 points 3 months ago

plastic crowns, I'll settle for nothing short of genuine gold and gems, thank you very much.

this post was submitted on 26 Feb 2026
543 points (100.0% liked)

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