for rewording for simplicity because I read it wrong the first time. The linked article said that in their study an AI assisted developer took an average 20% longer to complete a project than the non-AI assisted dev.

This is actually quite interesting to me, granted their study pool was very small(only 16 devs), but that is an interesting data point.

Being said, this is also a different field than what I was talking about, since that moved it to development instead of T1 customer service, but the data is nice to see.